Requestor Dashboard

Hi,

I’m new to RT. I have it installed on a Debian Squeeze system, and it seems to be working (I’m using 4.0.2 which is stable in Squeeze).

I have my RT setup to authenticate against AD. My plan is that all technicians will have local accounts in RT, and all the end-users will fall-back to AD. External Authentication seems to be working, so I think I’m well on my way in this regard.

What I’m trying to do is set up a very simple interface for our end-users. When they log in, I want them to be presented with a dashboard that has a two frames: one the lets them open a ticket (which QuickCreate does), and one that shows them a list of tickets for which they were/are the requestor (so they can follow the progress of their open issues).

The latter is what is causing me difficulty. I’m looking for functionality similar to “My Tickets”, except I want to search on requestor, not on owner.

I have been googling this for some time now (3 days), and I’m not finding any answers. I think this is because there is so much out-dated information out there.

Can someone please point me in the right direction here?

Thank you.

-Chris

Christopher Ditri
Manager, Information Systems
Experi-Metal Inc.
6385 Wall Street
Sterling Heights, MI 48312
Phone: (586) 977-7800
Fax: (586) 977-6981
www.experi-metal.comhttp://www.experi-metal.com/

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Thank you very much for your cooperation.

I’m new to RT. I have it installed on a Debian Squeeze system, and it seems to be working
(I’m using 4.0.2 which is stable in Squeeze).

I didn’t even know request-tracker4 was available in Squeeze.
When you come up to Wheezy, 4.0.19 is available in backports (and 4.2
is being tested).

What I’m trying to do is set up a very simple interface for our end-users. When they log in,
I want them to be presented with a dashboard that has a two frames: one the lets them open a
ticket (which QuickCreate does), and one that shows them a list of tickets for which they
were/are the requestor (so they can follow the progress of their open issues).

The latter is what is causing me difficulty. I’m looking for functionality similar to “My
Tickets”, except I want to search on requestor, not on owner.

Use the Query Builder’s Advanced option to create a search like this:
Requestor = 'CurrentUser
Edit as needed to add queues/status/other limits
Save it and stuff it into the default homepage.

-kevin