Requestor cannot be found

I have looked through all the rt files and cannot find why my requestors
are not found in the external database lookup.
I tested my database look up code and it returns proper things. however
when I send emails to rt it rejects them saying
"RT couldn’t find requestor via its external database lookup"
where do I look to fix that?

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

I have looked through all the rt files and cannot find why my
requestors are not found in the external database lookup.
I tested my database look up code and it returns proper things.
however when I send emails to rt it rejects them saying
"RT couldn’t find requestor via its external database lookup"
where do I look to fix that?

First, in config.pm set $LogToFile = ‘debug’, so rt is a bit more
chatty about what it does and does not.

Second, Sprinkle Your own code with some debug messages as well, while
You are at it. Look hard. Look really hard at what is shown.

Third, compare Your code with the other implementation available in the
contrib and rt-addons directories.

Fourth, don’t be afraid to show Your code here, so other may spot Your
errors (peer review is always fine).

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg