I have looked through all the rt files and cannot find why my requestors
are not found in the external database lookup.
I tested my database look up code and it returns proper things. however
when I send emails to rt it rejects them saying
"RT couldn’t find requestor via its external database lookup"
where do I look to fix that?
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”