Requesters Viewing Submitted Tickets

When RT creates user names on ticket submittal the “Let this user access
RT” option defaults to true. What does this actually imply for their
access to RT?

I would like anyone who submits a ticket to be able to view their own
tickets. Is there an easy way to do this? Does every requester need to
be given rights?

Just looking to be pointed in the right direction.

TIA,
Matt

In global group setup, allow requestors to see ticket.----- Original Message -----
From: “Matthew P. Cox” mcox@latte.harvard.edu
To: rt-users@lists.fsck.com
Sent: Friday, June 28, 2002 3:11 PM
Subject: [rt-users] Requesters Viewing Submitted Tickets

When RT creates user names on ticket submittal the “Let this user access
RT” option defaults to true. What does this actually imply for their
access to RT?

I would like anyone who submits a ticket to be able to view their own
tickets. Is there an easy way to do this? Does every requester need to
be given rights?

Just looking to be pointed in the right direction.

TIA,
Matt


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I came to that conclusion as well and that is already set. How do they
login though?

Using a requester’s email address as the user name: they can’t login.

Looking in the the mysql.rt2.Users database shows that requesters have
an entry similar to the following:

| id | Name | Password | Comments
| 5 | requester@x.com | NO-PASSWORD | Autocreated on ticket
submission

I’ve tried setting passwords to: NULL and “”, but RT does not allow
users access without a valid crypt’ed password.

Any other ideas?

MattOn Fri, 2002-06-28 at 10:28, Matthew ‘Chewy’ Trewhella wrote:

In global group setup, allow requestors to see ticket.

----- Original Message -----
From: “Matthew P. Cox” mcox@latte.harvard.edu
To: rt-users@lists.fsck.com
Sent: Friday, June 28, 2002 3:11 PM
Subject: [rt-users] Requesters Viewing Submitted Tickets

When RT creates user names on ticket submittal the “Let this user access
RT” option defaults to true. What does this actually imply for their
access to RT?

I would like anyone who submits a ticket to be able to view their own
tickets. Is there an easy way to do this? Does every requester need to
be given rights?

Just looking to be pointed in the right direction.

If you want the requestor to be able to do more that just see
their tickets, you will have to give them rights and set the
appropriate ACLs.

By default, a requestor without rights will be able to see their
own tickets through the SelfService interface. All you will have
to do is assign a password to the user in order for them to login.

-kevin

-----Original Message-----
From: Matthew ‘Chewy’ Trewhella [mailto:matt@winweb.net]
Sent: Friday, June 28, 2002 9:29 AM
To: Matthew P. Cox; rt-users@lists.fsck.com
Subject: Re: [rt-users] Requesters Viewing Submitted Tickets

In global group setup, allow requestors to see ticket.

----- Original Message -----
From: “Matthew P. Cox” mcox@latte.harvard.edu
To: rt-users@lists.fsck.com
Sent: Friday, June 28, 2002 3:11 PM
Subject: [rt-users] Requesters Viewing Submitted Tickets

When RT creates user names on ticket submittal the “Let
this user access
RT” option defaults to true. What does this actually imply for their
access to RT?

I would like anyone who submits a ticket to be able to view
their own
tickets. Is there an easy way to do this? Does every
requester need to
be given rights?

Just looking to be pointed in the right direction.

TIA,
Matt


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm