I came to that conclusion as well and that is already set. How do they
Using a requester’s email address as the user name: they can’t login.
Looking in the the mysql.rt2.Users database shows that requesters have
an entry similar to the following:
| id | Name | Password | Comments
| 5 | firstname.lastname@example.org | NO-PASSWORD | Autocreated on ticket
I’ve tried setting passwords to: NULL and “”, but RT does not allow
users access without a valid crypt’ed password.
Any other ideas?
MattOn Fri, 2002-06-28 at 10:28, Matthew ‘Chewy’ Trewhella wrote:
In global group setup, allow requestors to see ticket.
----- Original Message -----
From: “Matthew P. Cox” email@example.com
Sent: Friday, June 28, 2002 3:11 PM
Subject: [rt-users] Requesters Viewing Submitted Tickets
When RT creates user names on ticket submittal the “Let this user access
RT” option defaults to true. What does this actually imply for their
access to RT?
I would like anyone who submits a ticket to be able to view their own
tickets. Is there an easy way to do this? Does every requester need to
be given rights?
Just looking to be pointed in the right direction.