Requester to check status of a ticket

RT Users
1

Hi my
management have come up with this new requirement, apparently this is unavailable
What they
want is, once a ticket gets moved to a deferent queue which the ticket
requester is not a part of, can the requester still look in to the ticket (status
of the ticket) without having permission to the current queue
Thanks and
regards

2

Hi,

Grant ShowTicket to Requestor role.On Wed, May 30, 2012 at 3:32 PM, Asanka Gunasekera asanka_gunasekera@yahoo.co.uk wrote:

Hi my management have come up with this new requirement, apparently this is
unavailable
What they want is, once a ticket gets moved to a deferent queue which the
ticket requester is not a part of, can the requester still look in to the
ticket (status of the ticket) without having permission to the current queue
Thanks and regards

Best regards, Ruslan.