Requester dashboard

RT Users
1

All,

I’ve been trying to figure out why my user’s dashboard won’t display any of
the open/closed tickets in RT 3.8.7. I’m supposedly going to have to assign
the following rights to the groups, but, I don’t see the “Email” group
anywhere. Do I need to create it? Any pointer would be appreciated.

Email

. SubscribeDashboard

Global

. CreateDashboard

. DeleteDashboard

. ModifyDashboard

. SeeDashboard

Group

. CreateGroupDashboard

. DeleteGroupDashboard

. ModifyGroupDashboard

. SeeGroupDashboard

User

. CreateOwnDashboard

. ModifyOwnDashboard

. DeleteOwnDashboard

. SeeOwnDashboard

Thanks,

Will

2

(4/1/10 12:03 PM), Will Gregorian wrote:

I�ve been trying to figure out why my user�s dashboard won�t display any
of the open/closed tickets in RT 3.8.7.

Can you confirm that the user can see the tickets outside of the
dashboard? I just want to make sure this is problem with dashboards
themselves.

I�m supposedly going to have to
assign the following rights to the groups, but, I don�t see the �Email�
group anywhere. Do I need to create it? Any pointer would be appreciated.

The SubscribeDashboard right is for users. Either a user has
SubscribeDashboard or they don’t, there’s no further granularity. It
also has no bearing on the web interface (other than showing/hiding the
Subscription tab), so this is not the problem.

3

I’m able to view the open/closed tickets by entering the ticket ID using the
search mechanism.

I’ll make sure the user has “SubscribeDashboard” rights.

Regards,
Will