Request Tracker web UI logs out after Respond, Resolve and Take actions

RT Users
1

The RT web interface logs out whenever I hit the “update ticket” button when
responding; commenting, resolving , etc.

Is this normal behavior? And if not how can I fix it?

Thanks,

Brahim

2

The RT web interface logs out whenever I hit the “update ticket” button when responding;
commenting, resolving , etc.
Is this normal behavior? And if not how can I fix it?

Sounds like you have some of your urls set up wrong (those actions
redirect). Are you accessing RT through one host name and being sent
to a different host after responding or resolving

-kevin

3

Kevin,

I solved the issue. The problem was the fact that I set the URL in the
config file to: ‘192.168.1.2/rt/’
The final ‘/’ was the problem, causing RT to request
“192.168.1.2/rt//subdirectories” (notice the // ) when I perform
actions.

Anyways, issue solved. Thanks for the response

(& sorry for the delay)2011/4/26, Kevin Falcone falcone@bestpractical.com:

On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote:

The RT web interface logs out whenever I hit the “update ticket” button
when responding;
commenting, resolving , etc.
Is this normal behavior? And if not how can I fix it?

Sounds like you have some of your urls set up wrong (those actions
redirect). Are you accessing RT through one host name and being sent
to a different host after responding or resolving

-kevin