We’ve got two of our most popular remote training sessions coming up. Now is the time to reserve your seat!
Click here for more details and a link to register.
Request Tracker Administration
Date: May 10th, 2023
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- RT configuration options
- Creating and managing queues
- Lifecycles
- Creating users, including LDAP/AD integration
- Authentication options
- Building flexible rights models
- Global configurations and rights
- Managing groups
- Creating and configuring custom fields
- Custom roles
- Scrips, templates, notifications
- Service level agreements
- Finding and installing extensions for additional features
Request Tracker for System Administrators
Date: Septemeber 27th, 2023
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Installing RT
- RT dependencies
- Perl for RT
- Database options and considerations
- Integrating and managing email
- Tuning RT and your database
- Profiling and debugging RT
- Installing extensions
- Upgrading RT
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.
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