To whom it may concern,
I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon
commenting(replying), and creating tickets in Request Tracker, it fails to
send out any emails and I was wondering if you’d be able to provide some
assistance with this issue.
Looking at the log, I receive the following error:
[Tue Sep 20 17:52:33 2011] [info]:
rt-3.8.8-10985-1316541153-1891.21-6-0@rt3.pts1.adc #21/429 - Scrip 6 On
Correspond Notify Owner, Requestors, Ccs and AdminCcs
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)
[Tue Sep 20 17:52:33 2011] [error]: Scrip Commit 6 died. - Can’t locate
object method “set” via package “MIME::Head” at
/opt/rt3/bin/…/lib/RT/Interface/Email.pm line 392, line 15.
I’ve never seen this before, but if you have any insight please let me know,
and I can provide you more information if need be.
Thank you in advance for your assistance.
Daniella Orton
973-610-2679
Run the following command:
perl -MMIME::Head\ 9999
Send output.On Wed, Sep 21, 2011 at 1:48 AM, Daniella Orton daniella.orton@gmail.com wrote:
To whom it may concern,
I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon
commenting(replying), and creating tickets in Request Tracker, it fails to
send out any emails and I was wondering if you’d be able to provide some
assistance with this issue.
Looking at the log, I receive the following error:
[Tue Sep 20 17:52:33 2011] [info]:
rt-3.8.8-10985-1316541153-1891.21-6-0@rt3.pts1.adc #21/429 - Scrip 6 On
Correspond Notify Owner, Requestors, Ccs and AdminCcs
(/opt/rt3/bin/…/lib/RT/Action/SendEmail.pm:300)
[Tue Sep 20 17:52:33 2011] [error]: Scrip Commit 6 died. - Can’t locate
object method “set” via package “MIME::Head” at
/opt/rt3/bin/…/lib/RT/Interface/Email.pm line 392, line 15.
I’ve never seen this before, but if you have any insight please let me know,
and I can provide you more information if need be.
Thank you in advance for your assistance.
Daniella Orton
973-610-2679
RT Training Sessions (http://bestpractical.com/services/training.html)
- Chicago, IL, USA — September 26 & 27, 2011
- San Francisco, CA, USA — October 18 & 19, 2011
- Washington DC, USA — October 31 & November 1, 2011
- Melbourne VIC, Australia — November 28 & 29, 2011
- Barcelona, Spain — November 28 & 29, 2011
Best regards, Ruslan.