hi, Can someone help on this please.
View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
hi, Can someone help on this please.
View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
What issues are you seeing?
Create ticket via email works out of the gates - assuming you’ve
correctly configured your system.
-mOn Tue, Aug 2, 2016 at 9:40 AM, asif asif@techaccess.com wrote:
hi, Can someone help on this please.
–
View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016
Hi Asif,
Start here:
rt-mailgate - RT 4.2.12 Documentation - Best Practical https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html
Here’s an example of how to set up Fetchmail to poll for mail.
set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail
poll imap.gmail.com
proto IMAP service 993 user emailaddress@gmail.com pass userpassword
folder Inbox ssl
mda "/opt/rt4/bin/rt-mailgate --url https://your.url/ --queue ‘your-queue’ --action correspond”
This is the way I do it, but you can also land the email directly on the server you are using. I’ve found that using external mail server ends with less spam blocks, etc.> On Aug 2, 2016, at 10:40 AM, asif asif@techaccess.com wrote:
hi, Can someone help on this please.
–
View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016
Hi Nicholas,
Thanks for the help!
Following configuration worked for me, RT is running on CentOS.
set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile “/var/log/fetchmail”
poll exchange
protocol IMAP
#service 993
user “user@domain.com” pass “Password”
#folder Inbox ssl
mda ‘/opt/rt/bin/rt-mailgate --url http://rt.domain.com --queue general
–action correspond’
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