Request Tracker - Create Ticket via Email

hi, Can someone help on this please.

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What issues are you seeing?

Create ticket via email works out of the gates - assuming you’ve
correctly configured your system.

-mOn Tue, Aug 2, 2016 at 9:40 AM, asif asif@techaccess.com wrote:

hi, Can someone help on this please.


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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

Hi Asif,

Start here:

https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html

Here’s an example of how to set up Fetchmail to poll for mail.

set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail
poll imap.gmail.com
proto IMAP service 993 user emailaddress@gmail.com pass userpassword
folder Inbox ssl
mda "/opt/rt4/bin/rt-mailgate --url https://your.url/ --queue ‘your-queue’ --action correspond”

This is the way I do it, but you can also land the email directly on the server you are using. I’ve found that using external mail server ends with less spam blocks, etc.> On Aug 2, 2016, at 10:40 AM, asif asif@techaccess.com wrote:

hi, Can someone help on this please.


View this message in context: http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

Hi Nicholas,
Thanks for the help!
Following configuration worked for me, RT is running on CentOS.

set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile “/var/log/fetchmail"
poll exchange
protocol IMAP
#service 993
user "user@domain.com” pass “Password”
#folder Inbox ssl
mda ‘/opt/rt/bin/rt-mailgate --url http://rt.domain.com --queue general
–action correspond’

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