Request Tracker and installation problem!

RT Users
1

Hi all,

I was trying to install Request Tracker 3.2.2 on Suse
9.1 Professional. The perl
modules for some reason do not install when try to
install them using CPAN. It spits messages like the
following. one of the messages is:

“Warning: prerequisite Test::Manifest 0.9 not found.
Writing Makefile for XML::RSS
---- Unsatisfied dependencies detected during
[K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
Test::Manifest
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] no”

Why is CPAN not fetching and installing or fixing the
dependencies?
How do I fix them?

Did anybody install Request Tracker on Suse 9.1
successfully?
If so, which Apache module “mod_perl or fastcgi”, did
you use?

I appreciate you help.

Thanks
Bill

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2

Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] no"

Am I missing something or did you type ‘no’? Answering ‘yes’ to that question
will do that. Of course could just be a bad interpretation of your cut and
paste on my part :slight_smile:

bill s wrote:

Hi all,

I was trying to install Request Tracker 3.2.2 on Suse
9.1 Professional. The perl
modules for some reason do not install when try to
install them using CPAN. It spits messages like the
following. one of the messages is:

“Warning: prerequisite Test::Manifest 0.9 not found.
Writing Makefile for XML::RSS
---- Unsatisfied dependencies detected during
[K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
Test::Manifest
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] no”

Why is CPAN not fetching and installing or fixing the
dependencies?
How do I fix them?

Did anybody install Request Tracker on Suse 9.1
successfully?
If so, which Apache module “mod_perl or fastcgi”, did
you use?

I appreciate you help.

Thanks
Bill

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3

Hi all,

I was trying to install Request Tracker 3.2.2 on Suse
9.1 Professional. The perl
modules for some reason do not install when try to
install them using CPAN. It spits messages like the
following. one of the messages is:

“Warning: prerequisite Test::Manifest 0.9 not found.
Writing Makefile for XML::RSS
---- Unsatisfied dependencies detected during
[K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
Test::Manifest
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] no”

Why is CPAN not fetching and installing or fixing the
dependencies?
How do I fix them?

perl -MCPAN -e shell
type “o conf init” and press enter

…then choose/configure the default options/behaviour for the
CPAN module. After that you type

o conf commit

Did anybody install Request Tracker on Suse 9.1
successfully?

It should install on almost all Unixes which have Perl
without a problem. The only problems may come during configuration but
not installation.

If so, which Apache module “mod_perl or fastcgi”, did
you use?

Use any that you prefer. They all work!

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
. 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

4

Thank you all for your replies.
The installation is “complete”, but I am having
configuration problems now.

When I do “http://localhost”, I get a forbidden access
error and when I look at the apache error log, it says
something like “/” cannot be accessed.

I made the apache user “wwwrun” a member of “rt”
group.

I used “Fastcgi” module instead of “modperl1” with Apa
che 2.0 on Suse 9.1 Pro with “mysql” and “Postfix”.
I changed some of the entries in RT_Siteconfig.pm, but
I didn’t know what values to use for “WebPath”,
“WebBaseURL”. I set them to “/opt/rt3” and
“http://localhost” respectively.

I added a new “rt3.conf” file, just as it is mentioned
in the documents and included it in httpd.conf file.

I used “fastcgi” because two of the Perl modules -
“Request” and “DBI” - kept complaining that they need
“modperl” version < 1.99 (I have version 1.99.22) and
so could not be installed.

Could somebody tell me what am I doing wrong?

Thanks
Bill

Hi all,

I was trying to install Request Tracker 3.2.2 on
Suse
9.1 Professional. The perl
modules for some reason do not install when try to
install them using CPAN. It spits messages like
the
following. one of the messages is:

“Warning: prerequisite Test::Manifest 0.9 not
found.
Writing Makefile for XML::RSS
---- Unsatisfied dependencies detected during
[K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
Test::Manifest
Shall I follow them and prepend them to the queue
of modules we are processing right now? [yes] no”

Why is CPAN not fetching and installing or fixing
the
dependencies?
How do I fix them?

perl -MCPAN -e shell
type “o conf init” and press enter

…then choose/configure the default
options/behaviour for the
CPAN module. After that you type

o conf commit

Did anybody install Request Tracker on Suse 9.1
successfully?

It should install on almost all Unixes which have
Perl
without a problem. The only problems may come during
configuration but
not installation.

If so, which Apache module “mod_perl or fastcgi”,
did
you use?

Use any that you prefer. They all work!

    cheers
   - wash

Odhiambo Washington . WANANCHI
ONLINE LTD (Nairobi, KE) |
. 1ere
Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286,
00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020
313 985 - 9 |

“Oh My God! They killed init! You Bastards!”
–from a /. post

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at
http://wiki.bestpractical.com

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