Hello, users and developers.
I think that we(users) need own site for different useful RT staffs.
My own reasons:
- We all have to understand that BP can’t spend much time on GPLish
customers.
- ML’s archives - it’s not a weird way to search answers on FAQ. We
often answer something like: “Search in archives”, but I’ve tried to use
this suggestion and in most cases it’s useless.
- In particular RT versions there is particular errors with particular
mason report and unique solution, like “Update SearchBuilder to 0.96”.
We just need place for FAQ maintained by us. Here is on list several
people who always answer on questions and I think we can spend a little
time to fillin such things on site(for eg WiKi).
- I’ve wrote some user defined actions and post it on list, but after
some time, users ask about it. I don’t mind to write small articles in
’HowTo’ style.
I realy think that it would be useful a lot.
What do you think about it?
And main problem is hosting!? I don’t have server to host such thing.
May be someone can host such thing somewhere?
Best regards. Ruslan.
Ruslan,
This is a very interesting proposition.
If we will be publishing GPL code (Conditions, Actions, …) maybe we
could investigate starting a project on SourceForge
(www.sourceforge.net).
There we can have get a free website, selerate mailing lists, a place to
store docs and we could setup a Wiki. We could call it RT Resource
Center or something.
I don’t have a lot of time available for RT, but I could certainly
register the initial project and setup a Wiki for y’all.
What do you think?
Patrick LeBoutillier
Laval, Québec, Canada
Patrick LeBoutillier wrote:
Ruslan,
This is a very interesting proposition.
If we will be publishing GPL code (Conditions, Actions, …) maybe we
could investigate starting a project on SourceForge
(www.sourceforge.net).
There we can have get a free website, selerate mailing lists, a place to
store docs and we could setup a Wiki. We could call it RT Resource
Center or something.
You’ve got it right.
I don’t have a lot of time available for RT, but I could certainly
register the initial project and setup a Wiki for y’all.
What do you think?
I think SF is very good resource. I’m not familiar with SF’s internals.
I only use projects hosted there.
I don’t have many time and wish to do admin’s task on hosting so if you
allready have expirience with SF then I think you could do it faster and
better then I.
We have to wait some time for another user’s responses. May be they have
better ideas, but I like SF.
Best regards. Ruslan.
I think that we(users) need own site for different useful RT staffs.
4) I’ve wrote some user defined actions and post it on list, but after
some time, users ask about it. I don’t mind to write small articles in
‘HowTo’ style.
I realy think that it would be useful a lot.
What do you think about it?
And main problem is hosting!? I don’t have server to host such thing.
May be someone can host such thing somewhere?
Hosting is definitely something we can do. I’ve set up a wiki at
http://wiki.bestpractical.com. It had been my intent to finish off the
RTFM based wiki software and open RTFM to the world, but I’ve been way
too busy lately. (Watch for RT 3.1.x beta versions of RT 3.2 in the
coming weeks).
I’m sorry this has been so long in coming, but I hope it’s a useful
platform for user-contributed documentation, tips and tricks.
Anyway, have fun. If you’ve got questions about how our wiki works, I’d
be happy to answer them. Folks should feel free to go in and add pages
for things they’d like to see in the wiki. I look forward to seeing
what you all create there!
Best,
Jesse
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
We have to wait some time for another user’s responses. May be they have
better ideas, but I like SF.
Sourceforge won’t make much difference. If there’s going to be a collection
of tips/problems/code, computing resources are plentiful. What’s needed is a
“secretary”. Someone has to collate this information and place it in a
location in a readable fashion. This hypothetical person has to read the
lists, copy things down, and republish material, even if it doesn’t apply to
their given installation. It’s a very useful donation of time, but it’s
rare.
It won’t be me - I’m already filling that role in my spare time for a
different open source project.
