Request for Buglist.html example

RT Users
1

Hi Jesse,

I’m currently working on the modeling of a working emvironment for our
Network Support Team and would like to implement a Guest view on the open ticket via the NoAuth
directory.

It seems that the old Buglist.html file in the
http://www.fsck.com/pub/rt/contrib/2.0 directory is hopelessly out of date.

Could you please provide the community with the http://rt3.fsck.com/NoAuth/Buglist.html file as an example
for the RT 3.0 API ?

Thanks in advance.

Jansen Robert
Network Manager

2

Hi Jesse,

I’m currently working on the modeling of a working emvironment for our
Network Support Team and would like to implement a Guest view on the open ticket via the NoAuth
directory.

It seems that the old Buglist.html file in the
http://www.fsck.com/pub/rt/contrib/2.0 directory is hopelessly out of date.

Could you please provide the community with the http://rt3.fsck.com/NoAuth/Buglist.html file as an example
for the RT 3.0 API ?

Thanks in advance.

Jansen Robert
Network Manager

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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Buglist.html (2.65 KB)

3

Hi all,

Can someone else verify this?

If a pdf attachment is picked up by RT, it becomes inaccessable.
The error I’m seeing here is the RT user is told that the pdf is
password protected (it isn’t) and refuses to open.

If the pdf is downloaded from RT and saved locally, the same problem
occurs.

Gordon Smith CCNA
Network Operations Manager

MoreNet Ltd

PGP Fingerprint: 4B12 FBE4 784A 3294 6637 4587 AB6F C893 AB2C 952C

4

OK, we’ve done some more testing.
RT is definitely corrupting attachments.
Excel spreadsheets are also affected.

Any suggestions for work-arounds gratefully received :slight_smile:

Cheers,
Gordon

5

For starters, why don’t you tell us exactly what database, web server
configuration, operating system and perl versions you’re running with.

Please send a second copy of your bug report to rt-3.0-bugs@fsck.com
with a small PDF attached to it to demonstrate the problem.On Thu, Apr 10, 2003 at 01:29:58PM +1200, Gordon Smith wrote:

OK, we’ve done some more testing.
RT is definitely corrupting attachments.
Excel spreadsheets are also affected.

Any suggestions for work-arounds gratefully received :slight_smile:

Cheers,
Gordon

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

6

Sorry Jesse,

MySQL is MySQL-Max-4.0.12-0
Perl 5.8.0
mod-perl-1.27
apache_1.3.27

mod-perl is statically compiled, not a DSO
Also has PHP 4.3.2-RC1 compiled in to apache.

Apache config:

<VirtualHost 210.185.31.9>
DocumentRoot /usr/local/rt3/share/html
ServerName rt.morenet.net.nz
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /usr/local/rt3/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

<Directory /usr/local/rt3/share/html>
Options ExecCGI

All dependencies test OK.

Base install is RedHat 7.1 (yes, it’s scheduled to be upgraded to 9.0
soon)
We’ve tested the mail & virus scanning server to make sure we’re not
corrupting data there.

New requests are retrieved from the mail server using fetchmail, and
added to RT.
Tickets & headers look fine, just seems to be attachments that suffer
(MIME prob maybe?)

Cheers,
Gordon

7

Can you try direct local delivery, taking fetchmail out of the mix?On Thu, Apr 10, 2003 at 01:53:04PM +1200, Gordon Smith wrote:

Sorry Jesse,

MySQL is MySQL-Max-4.0.12-0
Perl 5.8.0
mod-perl-1.27
apache_1.3.27

mod-perl is statically compiled, not a DSO
Also has PHP 4.3.2-RC1 compiled in to apache.

Apache config:

<VirtualHost 210.185.31.9>
DocumentRoot /usr/local/rt3/share/html
ServerName rt.morenet.net.nz
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /usr/local/rt3/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

<Directory /usr/local/rt3/share/html>
Options ExecCGI

All dependencies test OK.

Base install is RedHat 7.1 (yes, it’s scheduled to be upgraded to 9.0
soon)
We’ve tested the mail & virus scanning server to make sure we’re not
corrupting data there.

New requests are retrieved from the mail server using fetchmail, and
added to RT.
Tickets & headers look fine, just seems to be attachments that suffer
(MIME prob maybe?)

Cheers,
Gordon

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

8

From: Jesse Vincent jesse@bestpractical.com
To: Gordon Smith gordon@morenet.net.nz
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] BUG? RT-3.0.0 & PDF attachments

For starters, why don’t you tell us exactly what database, web server
configuration, operating system and perl versions you’re running with.

Please send a second copy of your bug report to rt-3.0-bugs@fsck.com
with a small PDF attached to it to demonstrate the problem.

MySQL is MySQL-Max-4.0.12-0
Perl 5.8.0
mod-perl-1.27
apache_1.3.27

I have almost the same configuration (Debian woody). And the same problem. I
noticed it with jpg-files thou. Reported it few weeks back and tried to live
with the problem since then.

Panu

9

“GS” == Gordon Smith gordon@morenet.net.nz writes:

GS> Hi all,
GS> Can someone else verify this?

GS> If a pdf attachment is picked up by RT, it becomes inaccessable.
GS> The error I’m seeing here is the RT user is told that the pdf is
GS> password protected (it isn’t) and refuses to open.

Do you have the original PDF document? Do the md5 checksums on the
files differ after going thru RT?