I am having problems setting up Approvals. I have read the manual
referring to this and all of the applicable newsgroup postings and have
not been able to figure out why it is not working.
We are set up as follows:
Perl 5.8.0 (please, I hope this is problem is not related to this?)
RHEL AS 3.0
I created a queue (called testing_queue)
- I added a “approval scrip” local to this queue as indicated in the doc:
Template “ticket approval” (a local template to the queue testing_queue)
My template “ticket approval” looks like this:
Content: Someone has created a ticket, you should review and approve,so
they can finish their work.
Absolutely nothing happens. I checked the log files and there are no
errors that seem to pertain to this - but what I did notice is that the
"approval scrip" never runs. It is scrip #16 - I can see that all of the
other global scrips (on create, autoreply…etc.) have run and that I
receive all of the subsequent emails…
Any pointers to point me in a new direction to figure this out?
Michelle L. Murillo
LTER Network Office
UNM Biology Department Email: firstname.lastname@example.org
MSC03 2020 WWW: http://www.lternet.edu
1 University of New Mexico Phone: (505) 277-2578
Albuquerque, NM 87131-0001 FAX: (505) 277-2541
"It isn’t enough to talk about peace. One must believe in it. And it
isn’t enough to believe in it. One must work at it."