Request Body of a Ticket

RT Developers
1

Hi,

I need to fetch basic info on the tickets to display externally of

RT (a PHP page).
I found almost everything I need already in the DB, except one
thing: the first e-mail body text with the request.
Where is that in the DB (table and field)?

Best Regards,
Francisco Maia
amaia@deec.uc.pt
Get my GPG Public Key here

signature.asc (189 Bytes)

2

There is no formal ticket body in RT. The contents of the “description”
field upon opening a ticket, or the body of an e-mail if opened that
way, will frequently be the first transaction in the ticket’s history.
So Transactions is your hint. :)On Thu, 2007-03-22 at 23:06 +0000, Francisco Maia wrote:

Hi,

I need to fetch basic info on the tickets to display externally of

RT (a PHP page).
I found almost everything I need already in the DB, except one
thing: the first e-mail body text with the request.
Where is that in the DB (table and field)?

Best Regards,
Francisco Maia
amaia@deec.uc.pt
Get my GPG Public Key here

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