Reporting SPAM From Within RT

RT Users
1

Hi,

One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.

I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to connect RT to SpamAssassin’s Bayesian learner to help weed
these messages out in the future.

I came across RT::Extension::ReportSpam but it seems that it is written for 3.6.

Does anyone have that module working in 4.x? Does it integrate with
SpamAssassin, or does it handle SPAM some otherway?

If that module does not work with SpamAssassin, how hard would it be
to connect RT to SpamAssassin?

Tim Gustafson
tjg@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

2

Hi,

One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.

I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to connect RT to SpamAssassin’s Bayesian learner to help weed
these messages out in the future.

I came across RT::Extension::ReportSpam but it seems that it is written for 3.6.

Does anyone have that module working in 4.x? Does it integrate with
SpamAssassin, or does it handle SPAM some otherway?

If that module does not work with SpamAssassin, how hard would it be
to connect RT to SpamAssassin?

–

Tim Gustafson
tjg@soe.ucsc.edu
831-459-5354
Baskin Engineering, Room 313A

Hi Tim,

We put DSPAM in front of our RT instances. Then if a spam message makes
it into the system, we make the ticket status Rejected and that triggers
a retrain within the DSPAM system. Maybe something like that would work
for you.

Regards,
Ken

PS What is your Spamassassin Bayesian accuracy? DSPAM always seemed much
more accurate in our situations.

3

Hi,

One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.

I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to connect RT to SpamAssassin’s Bayesian learner to help weed
these messages out in the future.

I came across RT::Extension::ReportSpam but it seems that it is written for 3.6.

Does anyone have that module working in 4.x? Does it integrate with
SpamAssassin, or does it handle SPAM some otherway?
Hi

I updated the ReportSpam extension for RT 4.0 and did a pull request in
github, but didn’t get
reply from the author.

https://github.com/bestpractical/rt-extension-reportspam/pulls

4

Hi,

One problem that I have fairly regularly is that SPAM makes its way
into my RT tickets.

I run SpamAssassin on my RT box, so I was thinking that it should be
easy-ish to connect RT to SpamAssassin’s Bayesian learner to help weed
these messages out in the future.

I came across RT::Extension::ReportSpam but it seems that it is written for 3.6.

Does anyone have that module working in 4.x? Does it integrate with
SpamAssassin, or does it handle SPAM some otherway?
Hi

I updated the ReportSpam extension for RT 4.0 and did a pull request
in github, but didn’t get
reply from the author.

Pull requests · bestpractical/rt-extension-reportspam · GitHub

Unfortunately, your patches remove 3.8 compatibility.
I’ll note that on the pull request.

-kevin