We have a SLA measurement of an initial response to a ticket of 4 hours.
From what I can tell this would be the time difference between the
created and started field.
I’d like to be able to graph this directly to a dashboard.
So show the number of tickets responded to within the 4 hour SLA and
those out of SLA. I can’t figure out however to create a saved search or
chart that would show this.
Anyone any ideas?
Cheers
Mat
Kind Regards,
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Matthew Hattersley
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