Reporting hours worked by category

RT Users
1

I have a custom field that I use to group our problems into categories
(Software-MS Office, Hardware-Router, etc). We also populate the “hours
worked” field as we work tickets. Is there some way I can produce a
report showing a sum of hours worked for each problem category? Or, if
anyone uses a different approach to a similar problem, those suggestions
are also appreciated. I’m just trying to come up with a good way to
demonstrate how my department is spending its hours.

-Adrian

2

I’m running 3.8.1, in case that’s important.

-AdrianFrom: Adrian Schmitz
Sent: Tuesday, November 18, 2008 11:34 AM
To: 'rt-users@lists.bestpractical.com’
Subject: Reporting hours worked by category

I have a custom field that I use to group our problems into categories
(Software-MS Office, Hardware-Router, etc). We also populate the “hours
worked” field as we work tickets. Is there some way I can produce a
report showing a sum of hours worked for each problem category? Or, if
anyone uses a different approach to a similar problem, those suggestions
are also appreciated. I’m just trying to come up with a good way to
demonstrate how my department is spending its hours.

-Adrian