Reporting bugs?

RT Users
1

How do I report bugs in RT? The link at their website just takes me to a
list of bugs, but no “Create Bug” link anywhere.

The bug is when I click on a queue name in the Quick search of the main
panel it errors out. Clicking on the New/Open Calls links works fine.

Stephen Lawrence Jr. - Programmer II
California Animal Health & Food Safety Laboratory System, UC Davis
(530)-752-4614

2

How do I report bugs in RT? The link at their website just takes me to a
list of bugs, but no “Create Bug” link anywhere.

Have a look at the README. You want to mail rt-3.0-bugs@fsck.com. And
you want to send us a whole bunch more information like that, like what
the error is and details of your configuration. Sending mail to rt-users
with this information may also be useful if it turns out you’ve got a
misconfiguration and not a bug in RT itself.

The bug is when I click on a queue name in the Quick search of the main
panel it errors out. Clicking on the New/Open Calls links works fine.

–
Stephen Lawrence Jr. - Programmer II
California Animal Health & Food Safety Laboratory System, UC Davis
(530)-752-4614

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rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

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3

Looks like it may be the Redhat 9.0 Storable issue I found in the
archives. Is there a patch for this somewhere?

Jesse Vincent wrote:

How do I report bugs in RT? The link at their website just takes me to a
list of bugs, but no “Create Bug” link anywhere.

Have a look at the README. You want to mail rt-3.0-bugs@fsck.com. And
you want to send us a whole bunch more information like that, like what
the error is and details of your configuration. Sending mail to rt-users
with this information may also be useful if it turns out you’ve got a
misconfiguration and not a bug in RT itself.

Stephen Lawrence Jr. - Programmer II
California Animal Health & Food Safety Laboratory System, UC Davis
(530)-752-4614

4

Looks like Storable v 2.08 fixes the problem. Funny thing is, Storable
2.08 would not install via -MCPAN, I had to download the tarball and do
it manually. Oh well.

Stephen Lawrence wrote:

Looks like it may be the Redhat 9.0 Storable issue I found in the
archives. Is there a patch for this somewhere?

Stephen Lawrence Jr. - Programmer II
California Animal Health & Food Safety Laboratory System, UC Davis
(530)-752-4614

5

It doesn’t get upgrade automatically during the installing of all the
modules, but if you do the following, it will be upgraded. I have tested it
several times (requires the Capital “S”):

perl -MCPAN -e shell
install Storable

Real-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Stephen Lawrence Sent: Wednesday, October 08, 2003 12:21 PM To: Stephen Lawrence Cc: Jesse Vincent; rt-users@lists.fsck.com Subject: Re: [rt-users] reporting bugs? Looks like Storable v 2.08 fixes the problem. Funny thing is, Storable 2.08 would not install via -MCPAN, I had to download the tarball and do it manually. Oh well. Stephen Lawrence wrote:

Looks like it may be the Redhat 9.0 Storable issue I found in the
archives. Is there a patch for this somewhere?

Stephen Lawrence Jr. - Programmer II
California Animal Health & Food Safety Laboratory System, UC Davis
(530)-752-4614

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm