Reporting and stats

RT Users
1

Hi, I have just implemented the RT helpdesk and we are putting it through a
testing phase.

Does anyone know if RT generates reports/statistics…if not, is anyone doing
this via another tool/concept?

Any ideas would be great.

Thanks in advance

Best Regards,

Ravin

Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380

2

http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage
ftp://anonftp.mqsoftware.com/kfh/RT/
ftp://anonftp.mqsoftware.com/kfh/RT/

ValterFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ravin
Mathoora
Sent: Monday, February 07, 2005 10:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Reporting and stats

Hi, I have just implemented the RT helpdesk and we are putting it
through a testing phase.

Does anyone know if RT generates reports/statistics…if not, is anyone
doing this via another tool/concept?

Any ideas would be great.

Thanks in advance

Best Regards,

Ravin

Ravin Mathoora

Managed Services Team, Virtual Access (Ireland) Ltd.

Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2,
Ireland

Tel:+353 1 604 1827 Fax: +353 1 670 5380