Hi, I have just implemented the RT helpdesk and we are putting it through a
Does anyone know if RT generates reports/statistics…if not, is anyone doing
this via another tool/concept?
Any ideas would be great.
Thanks in advance
Managed Services Team, Virtual Access (Ireland) Ltd.
Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland
Tel:+353 1 604 1827 Fax: +353 1 670 5380