Hello All,
I know this question must have been asked.
I have been searching plenty but no luck and wanted to try ask the mailing
list 
I am trying to pull a report for a very important stat for the customer.
What is the average time for a ticket to be resolved from the time it was
created ?
It would be nice if it could exclude time that the ticket was stalled for but
I would settle for anything right now.
I am using rt 3.6.1.
Can this be done in excel once exported from RT?
I am no developer so hopefully there is a method that is not too complicated.
Any advise please is welcomed.
Divan Santana
Gtalk/MSN: Divan.Santana@GMail.com
Skype: DivanSantana
Love God, Love People, Love Life!
http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/
may have something useful to you.
-jOn May 12, 2008, at 7:13 AM, Divan Santana wrote:
Hello All,
I know this question must have been asked.
I have been searching plenty but no luck and wanted to try ask the
mailing
list
I am trying to pull a report for a very important stat for the
customer.
What is the average time for a ticket to be resolved from the time
it was
created ?
It would be nice if it could exclude time that the ticket was
stalled for but
I would settle for anything right now.
I am using rt 3.6.1.
Can this be done in excel once exported from RT?
I am no developer so hopefully there is a method that is not too
complicated.
Any advise please is welcomed.
Divan Santana
Gtalk/MSN: Divan.Santana@GMail.com
Skype: DivanSantana
Love God, Love People, Love Life!
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