Report for turnaround time

Hello All,

I know this question must have been asked.

I have been searching plenty but no luck and wanted to try ask the mailing
list :slight_smile:

I am trying to pull a report for a very important stat for the customer.
What is the average time for a ticket to be resolved from the time it was
created ?

It would be nice if it could exclude time that the ticket was stalled for but
I would settle for anything right now.

I am using rt 3.6.1.
Can this be done in excel once exported from RT?

I am no developer so hopefully there is a method that is not too complicated.

Any advise please is welcomed.
Divan Santana

Gtalk/MSN: Divan.Santana@GMail.com
Skype: DivanSantana

Love God, Love People, Love Life!

http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/

may have something useful to you.

-jOn May 12, 2008, at 7:13 AM, Divan Santana wrote:

Hello All,

I know this question must have been asked.

I have been searching plenty but no luck and wanted to try ask the
mailing
list :slight_smile:

I am trying to pull a report for a very important stat for the
customer.
What is the average time for a ticket to be resolved from the time
it was
created ?

It would be nice if it could exclude time that the ticket was
stalled for but
I would settle for anything right now.

I am using rt 3.6.1.
Can this be done in excel once exported from RT?

I am no developer so hopefully there is a method that is not too
complicated.

Any advise please is welcomed.

Divan Santana

Gtalk/MSN: Divan.Santana@GMail.com
Skype: DivanSantana

Love God, Love People, Love Life!


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

PGP.sig (186 Bytes)