Replys & comments not being sent

RT Users
1

Hello all,

I’ve just installed RT, got it accepting emails properly. They drop
into the queue. However, when a reply is made to the request via the
web based interface, the email is not sent to the requestor. In
fact, no emails are sent at all except for the auto-reply to a
request. However… it acts as if everything has gone through
properly. I’m sure sendmail is configured properly in the config
file.

Any ideas?

Andrew

2

Does it show up in the view of the ticket within the web interface?
Just curious as that would mean it is entering it into the database…

-Rich

3

You probably want to check the permissions on the transactions
directory. Sendmail probably runs as root, so has perms, but
the webserver runs as some other user, and might not be able to
write into the transactions directory for rt. Make sure that
whatever user the webserver’s running as (nobody, on my system)
can write to the transactions directory tree by modifying the perms
on the tree or putting the webserver user into a group that has
access to the directory.

Dan Shauver
HortResearch UNIX Dude

4

That’s not correct. Everything should be running as the RT user
through the suid-wrapper.On Thu, Sep 28, 2000 at 08:38:15AM +1200, Dan Shauver wrote:

You probably want to check the permissions on the transactions
directory. Sendmail probably runs as root, so has perms, but
the webserver runs as some other user, and might not be able to
write into the transactions directory for rt. Make sure that
whatever user the webserver’s running as (nobody, on my system)
can write to the transactions directory tree by modifying the perms
on the tree or putting the webserver user into a group that has
access to the directory.

Dan Shauver
HortResearch UNIX Dude

Hello all,

I’ve just installed RT, got it accepting emails properly. They drop
into the queue. However, when a reply is made to the request via the
web based interface, the email is not sent to the requestor. In
fact, no emails are sent at all except for the auto-reply to a
request. However… it acts as if everything has gone through
properly. I’m sure sendmail is configured properly in the config
file.

Any ideas?

Andrew

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5

Strangely, the developer was right, and I was wrong. Note that you
can modify the groups and permissions to get rt to work when the
wrapper isn’t suid, but it’s much nicer when it is.

And I should have seen that before. Apologies.

Dan Shauver
HortResearch UNIX Dude