Replying to tickets

RT Users
1

When I reply to tickets no email is sent to the requestor of the ticket, I
know outgoing mail works because autoreply on create works.

2

whoops, I forgot mention I have QMAIL
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“”;
$SendmailPath = “/var/qmail/bin/qmail-inject”;
is my setup

Also I watched the qmail log when I attempted to send email from the WebUI
in any way
@400000003cd32c6b390f8564 new msg 242203
@400000003cd32c6b390fa4a4 info msg 242203: bytes 813 from
anonymous@ultrairc.net qp 21143 uid 48
@400000003cd32c6b3ab6ec04 end msg 242203

thats all I saw in the log-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Dave Ellsworth
Sent: Friday, May 03, 2002 8:25 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] replying to tickets

When I reply to tickets no email is sent to the requestor of the ticket, I
know outgoing mail works because autoreply on create works.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

whoops, ok I forgot to reload apache after I changed my outgoing email
setup, it’s fixed now except for one thing the return path puts:
Return-Path: anonymous@ultrairc.net
I need it to be support@speedyhosting.net
any idea how I can fix this?-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Dave Ellsworth
Sent: Friday, May 03, 2002 8:38 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] replying to tickets

whoops, I forgot mention I have QMAIL
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“”;
$SendmailPath = “/var/qmail/bin/qmail-inject”;
is my setup

Also I watched the qmail log when I attempted to send email from the WebUI
in any way
@400000003cd32c6b390f8564 new msg 242203
@400000003cd32c6b390fa4a4 info msg 242203: bytes 813 from
anonymous@ultrairc.net qp 21143 uid 48
@400000003cd32c6b3ab6ec04 end msg 242203

thats all I saw in the log

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Dave Ellsworth
Sent: Friday, May 03, 2002 8:25 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] replying to tickets

When I reply to tickets no email is sent to the requestor of the ticket, I
know outgoing mail works because autoreply on create works.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm