Edit: It occurs to me the example I used is truncating the signature, and that is expected. However, I’ve also seen transient occurrences where the whole body is missing.
Hi,
I’m on RT5.0.7, RHEL9.4, and have the following settings in my RT_SiteConfig.pm file:
This option sets the WYSIWYG editor OFF by default.
This editor has been the cause of many strange and accidental message-formatting errors over time.
If you really want it, you can still turn it on per-user.
Set( $MessageBoxRichText, 0);
0 = inline everything, regardless of size
Set( $MaxInlineBody, 0 );
Set( $QuoteFolding, 0 );
I’ve noticed transient issues where hitting the “Reply” button in the History section will truncate a portion of the previous message after we upgraded RT from 3 to 5. For example:
I had an original request come in with the following message body:
Hello,
Could you remove the current page [page.example(dot)edu] and redirect the URL to https://www.cs.example.edu/research/areas/page? Thanks!
FirstName
–
First Last
Professor of Computer Science
Example University
After hitting reply in the web gui history section, the last few lines are truncated.
On Mon Jul 14 11:06:17 2025, email@example.edu wrote:
Hello,
Could you remove the current page page.example.edu and redirect the URL
Any ideas what I can try? I recently added Set( $MaxInlineBody, 0 );
Set( $QuoteFolding, 0 );, moved /var/cache/rt/mason_data/obj/######, restarted httpd.service and rt5.service. The issue still remains.
Thanks!
Brian