Hi
I would like to reply some tickets with different templates. For example
I have to give an answer to a ticket with a common problem I don’t like
to write the same answer to every ticket with this common problem ether
I don’t like to copy paste the text every time. Is there a way to create
a scrip with new conditions and buttons or something like that?
If there is any wiki entry please tell me, I haven’t found one.
Regards
Ruben
Hi Ruben
I’ve just implemented CannedReplies - Request Tracker Wiki -
it’s excellent. Just remember that your templates must start with a
blank line.
Cheers
Toby
Ruben Lehmann wrote:
Hi
I would like to reply some tickets with different templates. For example
I have to give an answer to a ticket with a common problem I don’t like
to write the same answer to every ticket with this common problem ether
I don’t like to copy paste the text every time. Is there a way to create
a scrip with new conditions and buttons or something like that?If there is any wiki entry please tell me, I haven’t found one.
Regards
Ruben
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The same people who wrote RT also wrote a program for templated
replies and it works great.
http://www.bestpractical.com/rtfm/On 12/7/07, Ruben Lehmann rlehmann@monzoon.net wrote:
Hi
I would like to reply some tickets with different templates. For example I
have to give an answer to a ticket with a common problem I don’t like to
write the same answer to every ticket with this common problem ether I don’t
like to copy paste the text every time. Is there a way to create a scrip
with new conditions and buttons or something like that?If there is any wiki entry please tell me, I haven’t found one.
Regards
Ruben
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch
today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com