Reply to Ticket, reopens Resolved Messages


From: Erin Martin
Subject: [rt-users] Reply to Ticket, reopens Resolved Messages…Over and over and over again

Whenever a resolved ticket is responded to, it opens it back up, no
matter how many times it is resolved, it continues to repeat the last
message over and over again. Changing the original subject stops it,
but isn’t a fix.

This isn’t a bug; it’s how RT is implemented. If someone is commenting on
a ticket, it should not be closed in the ticketing system, because the
issue has clearly not been “resolved” yet.

Virginia J. Beauregard
UNIX Systems and Network Administrator Texterity, Inc.