Reply to Ticket, reopens Resolved Messages...Over and over and over again


#1

We are using RT with qmail as our mail backend. Recently, after a new install, we have had an issue that we can’t seem to figure out. Not sure if its RT or Qmail or somewhere in the middle.

The Issue is:

Whenever a resolved ticket is responded to, it opens it back up, no matter how many times it is resolved, it continues to repeat the last message over and over again. Changing the original subject stops it, but isn’t a fix.

If anyone has had this problem, please let me know if you have fixed it and whether it is in RT or Qmail.

Thank you

Erin Martin
System Administrator
Cybertrails
Erin Martin - Cyber Trails Phone - (602)906-1761
System Administrator Pager - (602)521-2356
erin@cybertrails.com Fax - (602)906-1799