Reply to requestor problem (forwarded from Todd Chapman <todd@chaka.net>)

— Forwarded message from Anthony D. Green —

Date: 31 Oct 2005 14:27:13 EST
From: Anthony D. Green
Subject: Re: [rt-users] Reply to requestor problem (forwarded from Todd
Chapman todd@chaka.net)
To: todd@chaka.net

— Forwarded message from “Joseph L. Hill” —

Subject: Re: [rt-users] Reply to requestor problem (forwarded from Todd
Chapman todd@chaka.net)
From: “Joseph L. Hill” joseph.l.hill@dartmouth.edu
Reply-To: joseph.l.hill@dartmouth.edu
To: “Anthony D. Green” Anthony.D.Green@Dartmouth.EDU
In-Reply-To: 51531427@newdancer.Dartmouth.EDU
References: 51531427@newdancer.Dartmouth.EDU
Date: Mon, 31 Oct 2005 14:24:21 -0500

this is set to 1 in the config i just checked:

[root@rt etc]# grep RecordOut *
RT_Config.pm:# By default, RT records each message it sends out to its
own internal database.# To change this behaviour, set
$RecordOutgoingEmail to 0
RT_Config.pm:Set($RecordOutgoingEmail, 1);On Mon, 2005-10-31 at 14:21 -0500, Anthony D. Green wrote:

On Mon, Oct 31, 2005 at 02:16:32PM -0500, Anthony D. Green wrote:

— You wrote:
On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:

— You wrote:

Do you have a Scrip with the description:

On Correspond Notify Requestors and Ccs with template Correspondence
— end of quote —

Yes, and have is set as Global scrip.

Do you have RT configured to record outgoing e-mail?
— end of quote —

maybe this helps:

RT Variables

This is the one I was looking for:

RT::RecordOutgoingEmail 1

So are the e-mails you expect to be sent recorded in the ticket?

joseph.l.hill@dartmouth.edu
(603)646-0387

pub 1024D/8C9AD7D7 2003-06-09 Joseph L. Hill
joseph.l.hill@dartmouth.edu

http://fedora.redhat.com/download/

— End of forwarded text —

When the box said “requires Windows XP or better,” I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

IMPORTANT
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.

— End of forwarded text —

When the box said “requires Windows XP or better,” I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

IMPORTANT
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.