Reply to requestor problem (forwarded from Anthony D. Green)

— You wrote:On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:

— You wrote:

Do you have a Scrip with the description:

On Correspond Notify Requestors and Ccs with template Correspondence
— end of quote —

Yes, and have is set as Global scrip.

Do you have RT configured to record outgoing e-mail?
— end of quote —

I believe so, I sent your question to the server admin. We do receive a message
when we resolve a ticket, but no content, when we reply to one. Really strange.

When the box said “requires Windows XP or better,” I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

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