Reply to requestor don't send any email!

RT Users
1

Hi,
as in subject, my RT doesn’t send any e-mail when i add a reply to a
ticket. E-mails will be sent on ticket create and ticket close, so mail
system is working as expected.

Why ?

Thanks, Michele

Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

signature.asc (262 Bytes)

2

as in subject, my RT doesn’t send any e-mail when i add a reply to a
ticket. E-mails will be sent on ticket create and ticket close, so mail
system is working as expected.

You need to post your debug logs for what happened when you reply.
Keep in mind that if you’re the requestor, RT by default won’t send
you mail on your own reply.

-kevin