RT3 will send emails when a ticket is created however replying to that
ticket fails. It seems that our main mail server does not know what to
do with the email. I guess something needs to be configured in our mail
server but I am not sure what.
Can someone help me out in getting these emails back to RT3?
Here is the failure reply I getFrom: System Administrator
Sent: Monday, August 01, 2005 11:15 AM
To: RT_CorrespondAddressNotSet@rt.my_server
Subject mailto:RT_CorrespondAddressNotSet@rt.my_serverSubject :
Undeliverable:RE: [my_server #12] AutoReply: test???
Your message did not reach some or all of the intended recipients.
Subject: RE: [my_server #12] AutoReply: test???
Sent: 8/1/2005 11:15 AM
The following recipient(s) could not be reached:
RT_CorrespondAddressNotSet@rt.my_server on 8/1/2005 11:15 AM
The message could not be delivered because the recipient's
destination email system is unknown or invalid. Please check the address
and try again, or contact your system administrator to verify
connectivity to the email system of the recipient.
Look at what address it’s trying to send to:
RT_CorrespondAddressNotSet@rt.my_server. This suggests you haven’t
completely configured RT. Read /etc/RT_Config.pm for the list of
configuration variables (and then override them
in /etc/RT_SiteConfig.pm).
– Trevin BeattieOn Mon, 2005-08-01 at 12:10 -0400, Bruce Rudd wrote:
RT3 will send emails when a ticket is created however replying to that
ticket fails. It seems that our main mail server does not know what
to do with the email. I guess something needs to be configured in our
mail server but I am not sure what.
Can someone help me out in getting these emails back to RT3?
Here is the failure reply I get
From: System Administrator
Sent: Monday, August 01, 2005 11:15 AM
To: RT_CorrespondAddressNotSet@rt.my_server
Subject: Undeliverable:RE: [my_server #12] AutoReply: test???
Your message did not reach some or all of the intended recipients.
Subject: RE: [my_server #12] AutoReply: test???
Sent: 8/1/2005 11:15 AM
The following recipient(s) could not be reached:
RT_CorrespondAddressNotSet@rt.my_server on 8/1/2005 11:15 AM
The message could not be delivered because the recipient's
destination email system is unknown or invalid. Please check the
address and try again, or contact your system administrator to verify
connectivity to the email system of the recipient.
From: System Administrator Sent: Monday, August 01, 2005 11:15 AM To: RT_CorrespondAddressNotSet@rt.my_server Subjectmailto:RT_CorrespondAddressNotSet@rt.my_server Subject:
Undeliverable:RE: [my_server #12] AutoReply: test???
Bruce,
You need to define the correspondance address in either the RT Queue
properties, or set a default reply address in the the RT_SiteConfig.pm file.