Sorry for what may seem like an obvious question,
I have a queue that my privileged users are able to reply to, however I
don’t want them to be able to reply - only comment.
- There are no ‘user’ rights set for anyone anywhere.
- The ‘group’ rights for the queue
(tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets’
There are no global group rights (tools->config->global->group
rights)(except relating to saved searches)
Why can my users still reply to tickets? What am I missing?
I imagine its something real obvious… but I’ve been looking through
access rights for the last hour and can’t see the wood for the trees…
Jon ‘Boli’ Copeland
IT Sales & Services Ltd
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