Reply form hanging


We have one user who is reporting that the reply form is hanging
intermittently. The browser will just sit at the reply form page and
continue to load forever without actually taking him anywhere.

This user has also had problems with the reply form being submitted
multiple times in some of these cases. This causes duplicated comments
in the ticket history. I assume that the two problems are somehow related.

Has anyone else experienced anything like this? We cannot seem to
reproduce the problem elsewhere.

Thank you,

Matt Adams
Development & Network Services, Cypress Interactive,