Reply/Comment on a CC

RT Users
1

Hi again,

I am sorry but I thought I had set the ACL to allow “CommentOnTicket and
ReplyToTicket” for everybody, but I had not. So now it is working. Sorry for
that guys. But I still not get it why not the same setting for the
pseudogroup CC not are enough ?

/Cheers,

Jim

Chat with friends online, try MSN Messenger: http://messenger.msn.com

2

Jim Keene wrote:

I am sorry but I thought I had set the ACL to allow “CommentOnTicket and
ReplyToTicket” for everybody, but I had not. So now it is working. Sorry
for that guys. But I still not get it why not the same setting for the
pseudogroup CC not are enough ?

Because someone who is CCed on an update is not (necessarily)
a ticket CC. Unless they were one of the original CCs and you
enabled $ParseNewMessageForTicketCCs in config.pm, that is.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances