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1

Hi List,

Hope everyone is doing well. Let’s say that Bill has added a Comment
(question) to a ticket that he does not own, nor is he a watcher on - he is
just someone who is concerned about that ticket’s progress. Tom, the
ticket’s owner, clicks the Reply button on Bill’s Comment to answer his
question. The ticket is updated with Tom’s answer, but Bill never receives
that answer via email.

Is there a manual scrip that would email that reply to Bill?

Is the only solution for Bill to add himself as a watcher when he adds a
Comment, so that he will be notified when there is a reply?

Please Advise.

Thank you,

Kris

2

Two additional solutions:

  1. Add commenter to the Cc list on Comment with scrip, so Bill
    wouldn’t need to add himself mannually
  2. Allow Bill to comment only when he is watcher and add action
    ‘Watch’ on the ticket display page, so he click watch then click
    commentOn 5/30/06, Kristopher Lusk klusk@brit.com wrote:

Hi List,

Hope everyone is doing well. Let’s say that Bill has added a Comment
(question) to a ticket that he does not own, nor is he a watcher on – he is
just someone who is concerned about that ticket’s progress. Tom, the
ticket’s owner, clicks the Reply button on Bill’s Comment to answer his
question. The ticket is updated with Tom’s answer, but Bill never receives
that answer via email.

Is there a manual scrip that would email that reply to Bill?

Is the only solution for Bill to add himself as a watcher when he adds a
Comment, so that he will be notified when there is a reply?

Please Advise.

Thank you,

Kris

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