We’re looking to use the Replies To REsolved extension to help manage our ticket lifecycles - RT::Extension::RepliesToResolved - intercept replies to resolved tickets - metacpan.org
However, our set up is a little different. We only allow tickets to be created in a single queue & then moved around through the server depending on what the issue is. It looks like this plugin will only create the ticket in the current queue. Is there a way to configure it such that I can create the ticket in a specific queue? The possible work around is to grant the Requestor/CC the ability to create tickets. Any help/suggestions would be appreciated.