Replies not being sent

RT Users
1

Hi everyone,

I have a strange problem with RT 2.0.9 installation: replies in tickets
(response to requestors) are never sent. Autoreply works fine when ticket
is created, as well as scrips that send mail to requestor on status
change and owner change (I have installed the add-on). I have set up
the ‘sendmailpipe’ and options and the path to sendmail are both OK
(otherwise scrips couldn’t send messages).

Did anyone have a similar problem?

Thanks,
Gorazd

Gorazd Bozic gorazd.bozic@arnes.si
ARNES SI-CERT, Jamova 39 p.p. 7, SI-1001 Ljubljana, Slovenia
tel: +386 1 479 88 22, fax: +386 1 479 88 99

2

I have a strange problem with RT 2.0.9 installation: replies in tickets
(response to requestors) are never sent. Autoreply works fine when ticket
is created, as well as scrips that send mail to requestor on status
change and owner change (I have installed the add-on). I have set up
the ‘sendmailpipe’ and options and the path to sendmail are both OK
(otherwise scrips couldn’t send messages).

You need to add a scrip to the relevant queue of:

OnCorrespond NotifyRequestors with template Correspondence

This was biting me as well, as I hadn’t read through all of the docs.

                         Bruce Campbell                            RIPE
                                                                    NCC
                                                             Operations