Replies are not send to the requestor

RT Users
1

Hi,

for the requetor I have just selected ‘Send an autoreply…’

This means that requestors will always be sent copies of all
correspondence.)

But that does not work. If I reply through the web interface no email is
sent to the requestor.

Any idea why?

Thanks, Jens

Jens Mattfeld
IT-Operations

Atmel Germany GmbH
Theresienstr. 2

74072 Heilbronn

Tel. +49 (0)7131 672613
Fax +49 (0)7131 672210

email: jens.mattfeld@atmel-wm.com
web: www.atmel-wm.com

2

At 2:15 PM +0200 9/21/2000, Jens.Mattfeld@atmel-wm.com wrote:

Hi,

for the requetor I have just selected ‘Send an autoreply…’

This means that requestors will always be sent copies of all
correspondence.)

But that does not work. If I reply through the web interface no email is
sent to the requestor.

Send an autoreply means that when someone sends a new request they
get a message saying “your request has been received”. (The text of
this message is manipulated in the queue’s templates directory). It
does NOT mean that all messages are copied to the originator.

If “Send email notifications of each transaction (except comment)” is
selected they will get copies of all transactions but comments.

If you want an email-based reply to go to the requestor you have to
mail to a correspondence queue, not a comment or action queue.

If you “reply” through the web interface the message is cc:ed to the
requestor regardless of queue settings.

How are you determining that the requestor isn’t getting a copy?

Note that RT appears to send a separate copy of the message to the
requestor than to the queue members. That is, you won’t see the
requestor on the cc: line of the message you get from RT, but the
requestor will get a copy of the message nonetheless. I believe this
is to keep the requestor from being able to mail the queue members
directly.

— Eric

3

I’m sorry…Jesse posted the ftp site to get the newest version of RT
(beta?)…can someone let me know the address? Thanks…

Jason Truong
Junior Systems Administrator
Digital Pipe
(650) 627-5100 ext#5222

4

http://www.fsck.com/pub/rt/devel/On Fri, 22 Sep 2000, Jason truong wrote:

I’m sorry…Jesse posted the ftp site to get the newest version of RT
(beta?)…can someone let me know the address? Thanks…

robert