I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
When RT sends email, the To: address is populated with ‘undisclosed recipients’. It doesn’t really cause a problem unless people do “reply all”, which will cause the ‘undisclosed recipients’ to appear in the To: field of the reply.
I read about using the: Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn’t have much luck. If I set it to 1, I see errors in my maillog:
Sep 16 22:09:54 foobox sendmail: o8GM9sbP002555: o8GM9sbQ002555: DSN: “AdminCc of foobox.mysite.com Ticket #10”:;… List:; syntax illegal for recipient addresses
Is there a way to make the To: field be the same as the From: field?
If not, I’d be happy if I could make the To: field be "firstname.lastname@example.org", where I’d simply /dev/null it.
If life gives you lemons, keep them-- because hey… free lemons.