I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
When RT sends email, the To: address is populated with ‘undisclosed recipients’. It doesn’t really cause a problem unless people do “reply all”, which will cause the ‘undisclosed recipients’ to appear in the To: field of the reply.
I read about using the: Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn’t have much luck. If I set it to 1, I see errors in my maillog:
Sep 16 22:09:54 foobox sendmail[2555]: o8GM9sbP002555: o8GM9sbQ002555: DSN: “AdminCc of foobox.mysite.com Ticket #10”:;… List:; syntax illegal for recipient addresses
Is there a way to make the To: field be the same as the From: field?
If not, I’d be happy if I could make the To: field be “nobody@mydomain.com”, where I’d simply /dev/null it.
Thanks!
If life gives you lemons, keep them-- because hey… free lemons.
I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
Are you sure about the postfix part (See below)?
When RT sends email, the To: address is populated with ‘undisclosed recipients’. It doesn’t
really cause a problem unless people do “reply all”, which will cause the ‘undisclosed
recipients’ to appear in the To: field of the reply.
I read about using the: Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn’t
have much luck. If I set it to 1, I see errors in my maillog:
Sep 16 22:09:54 foobox sendmail[2555]: o8GM9sbP002555: o8GM9sbQ002555: DSN: “AdminCc of
foobox.mysite.com Ticket #10”:;… List:; syntax illegal for recipient addresses
This looks like a sendmail log, which is documented not to work with
FriendlyToLIne
Is there a way to make the To: field be the same as the From: field?
If not, I’d be happy if I could make the To: field be “nobody@mydomain.com”, where I’d simply
/dev/null it.
Presumably you’re not complaining that all email from RT lacks a To:
line, but instead that mail to AdminCcs lacks a To: line. You could
hardcode a To into the appropriate Template in that case.
-kevin
I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
Are you sure about the postfix part (See below)?
I noticed the sendmail messages in the logs as well (both postfix and sendmail messages), even though postfix is the only one running. So, I just now removed the sendmail packages from the system, and updated the RT_SiteConfig.pm with:
Set($UseFriendlyToLine, 1);
I no longer see sendmail messages/errors in the log.
However, now the To: address (directed to watchers), looks like this:
to: “AdminCc of rtbox.mydomain.com Ticket #7”:;
instead of “undisclosed recipients”.
It’s different, but still suboptimal. 
Any more help would be great.
Thanks!
Joseph,
Have you read the info in RT_Config.pm? I believe it shows how to create
your friendly “To:” format.
Kenn
LBNLOn Tue, Sep 21, 2010 at 2:11 PM, Joseph Spenner joseph85750@yahoo.comwrote:
— On Tue, 9/21/10, Kevin Falcone falcone@bestpractical.com wrote:
On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote:
I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
Are you sure about the postfix part (See below)?
I noticed the sendmail messages in the logs as well (both postfix and
sendmail messages), even though postfix is the only one running. So, I just
now removed the sendmail packages from the system, and updated the
RT_SiteConfig.pm with:
Set($UseFriendlyToLine, 1);
I no longer see sendmail messages/errors in the log.
However, now the To: address (directed to watchers), looks like this:
to: “AdminCc of rtbox.mydomain.com Ticket #7”:;
instead of “undisclosed recipients”.
It’s different, but still suboptimal.
Any more help would be great.
Thanks!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
Joseph,
Have you read the info in RT_Config.pm? I believe it shows how to create your friendly “To:” format.
Kenneth:
I saw that, but the syntax wasn’t very clear to me. I see where I should set:
Set($UseFriendlyToLine, 1);
But how I actually define the address I want?
From: Kenneth Crocker <kfcrocker@lbl.gov>
Subject: Re: [rt-users] replacing/eliminating "undisclosed recipients"
To: rt-users@lists.bestpractical.com
Date: Wednesday, September 22, 2010, 10:28 AM
Joseph,
Have you read the info in RT_Config.pm? I believe it shows how to create your friendly "To:"
format.
Kenneth:
I saw that, but the syntax wasn’t very clear to me. I see where I should set:
Set($UseFriendlyToLine, 1);
You could use the Format defined about 5 lines later in the config file,
or see my earlier email in this thread about how to set a To: line
for certain kinds of notifications.
-kevin