Replacing/eliminating "undisclosed recipients"

I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.

When RT sends email, the To: address is populated with ‘undisclosed recipients’. It doesn’t really cause a problem unless people do “reply all”, which will cause the ‘undisclosed recipients’ to appear in the To: field of the reply.
I read about using the: Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn’t have much luck. If I set it to 1, I see errors in my maillog:

Sep 16 22:09:54 foobox sendmail[2555]: o8GM9sbP002555: o8GM9sbQ002555: DSN: “AdminCc of foobox.mysite.com Ticket #10”:;… List:; syntax illegal for recipient addresses

Is there a way to make the To: field be the same as the From: field?
If not, I’d be happy if I could make the To: field be "nobody@mydomain.com", where I’d simply /dev/null it.

Thanks!

If life gives you lemons, keep them-- because hey… free lemons.

I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.

Are you sure about the postfix part (See below)?

When RT sends email, the To: address is populated with ‘undisclosed recipients’. It doesn’t
really cause a problem unless people do “reply all”, which will cause the ‘undisclosed
recipients’ to appear in the To: field of the reply.
I read about using the: Set($UseFriendlyToLine, 0); entry in RT_SiteConfig.pm, but didn’t
have much luck. If I set it to 1, I see errors in my maillog:

Sep 16 22:09:54 foobox sendmail[2555]: o8GM9sbP002555: o8GM9sbQ002555: DSN: “AdminCc of
foobox.mysite.com Ticket #10”:;… List:; syntax illegal for recipient addresses

This looks like a sendmail log, which is documented not to work with
FriendlyToLIne

Is there a way to make the To: field be the same as the From: field?
If not, I’d be happy if I could make the To: field be "nobody@mydomain.com", where I’d simply
/dev/null it.

Presumably you’re not complaining that all email from RT lacks a To:
line, but instead that mail to AdminCcs lacks a To: line. You could
hardcode a To into the appropriate Template in that case.

-kevin

I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.

Are you sure about the postfix part (See below)?

I noticed the sendmail messages in the logs as well (both postfix and sendmail messages), even though postfix is the only one running. So, I just now removed the sendmail packages from the system, and updated the RT_SiteConfig.pm with:

Set($UseFriendlyToLine, 1);

I no longer see sendmail messages/errors in the log.
However, now the To: address (directed to watchers), looks like this:

to: “AdminCc of rtbox.mydomain.com Ticket #7”:;

instead of “undisclosed recipients”.

It’s different, but still suboptimal. :slight_smile:

Any more help would be great.

Thanks!

Joseph,

Have you read the info in RT_Config.pm? I believe it shows how to create
your friendly “To:” format.

Kenn
LBNLOn Tue, Sep 21, 2010 at 2:11 PM, Joseph Spenner joseph85750@yahoo.comwrote:

— On Tue, 9/21/10, Kevin Falcone falcone@bestpractical.com wrote:

On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote:

I’m using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.

Are you sure about the postfix part (See below)?

I noticed the sendmail messages in the logs as well (both postfix and
sendmail messages), even though postfix is the only one running. So, I just
now removed the sendmail packages from the system, and updated the
RT_SiteConfig.pm with:

Set($UseFriendlyToLine, 1);

I no longer see sendmail messages/errors in the log.
However, now the To: address (directed to watchers), looks like this:

to: “AdminCc of rtbox.mydomain.com Ticket #7”:;

instead of “undisclosed recipients”.

It’s different, but still suboptimal. :slight_smile:

Any more help would be great.

Thanks!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

Joseph,

Have you read the info in RT_Config.pm? I believe it shows how to create your friendly “To:” format.

Kenneth:
I saw that, but the syntax wasn’t very clear to me. I see where I should set:

Set($UseFriendlyToLine, 1);

But how I actually define the address I want?

 From: Kenneth Crocker <kfcrocker@lbl.gov>
 Subject: Re: [rt-users] replacing/eliminating "undisclosed recipients"
 To: rt-users@lists.bestpractical.com
 Date: Wednesday, September 22, 2010, 10:28 AM

 Joseph,

 Have you read the info in RT_Config.pm? I believe it shows how to create your friendly "To:"
 format.

Kenneth:
I saw that, but the syntax wasn’t very clear to me. I see where I should set:

Set($UseFriendlyToLine, 1);

You could use the Format defined about 5 lines later in the config file,
or see my earlier email in this thread about how to set a To: line
for certain kinds of notifications.

-kevin