Hi,
late answer - it took a while until I could look into the problem again.
What I now did was cloning my rt VM and deleting /usr/local/share/request-tracker3.8 so all my customizations are inactive.
I still have to re-authenticate, e.g. I login, open a second tab with a ticket ID URL and have to login again.
Tested in Internet Explorer and Firefox.
I’m using the Debian package from http://rt.easter-eggs.org, a standard apache setup, my RT config looks like:
my $zone = “UTC”;
$zone=/bin/cat /etc/timezone
if -f “/etc/timezone”;
chomp $zone;
Set($Timezone, $zone);
Set($rtname, ‘rt.ehapa.de’);
Set($Organization, ‘ehapa.de’);
Set($CorrespondAddress , ‘rt@rt.ehapa.de’);
Set($CommentAddress , ‘rt-comment@rt.ehapa.de’);
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://rt.ehapa.de”);
my %typemap = (
mysql => ‘mysql’,
pgsql => ‘Pg’,
sqlite3 => ‘SQLite’,
);
Set($DatabaseType, $typemap{mysql} || “UNKNOWN”);
Set($DatabaseHost, ‘localhost’);
Set($DatabasePort, ‘’);
Set($DatabaseUser , ‘rt3’);
Set($DatabasePassword , ‘xxx’);
my $dbc_dbname = ‘rt3’; if ( “mysql” eq “sqlite3” ) { Set ($DatabaseName, ‘’ . ‘/’ . $dbc_dbname); } else { Set ($DatabaseName, $dbc_dbname); }
Set($RTAddressRegexp , ‘^help(-comment)?@rt.ehapa.de$’);
Set($DevelMode, ‘0’);
Set($LogoURL, “/rt/NoAuth/images/logo_ev.jpg”);
Set($LogoLinkURL, ‘http://ehapa.de’);
Set($LogoAltText, “”);
Set($LogoImageWidth, 75);
Set($LogoImageHeight, 38);
Set($DefaultSummaryRows, 30);
Set(%GnuPG, Enable => 0);
Set($DefaultQueue, “Ehapa”);
Set($MaxInlineBody, 40000);
Set($LogToSyslog , ‘debug’);
Thank you and best regards,
DavidVon: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 17. März 2011 16:51
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] repetitive browser authentication
I don’t use different hostname. I just tested with clicking the RT links in two “new-ticket-notification”-mails:
- clicking the first ticketlink and authenticating 2. clicking the
second ticketlink and I have to authenticate again
Then you’re going to have to tell us more about what configuration changes or customizations you’ve made to RT, since this isn’t normal observed behavior. Your debugging logs from RT would also be helpful, along with cookie information.
-kevin
-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Kevin
Falcone
Gesendet: Donnerstag, 17. März 2011 15:30
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] repetitive browser authentication
Dear all,
I installed a new system with RT 3.8.8. I’m wondering why I have to authenticate again after
successful authentication.
Example: I login to rt RT webinterface and in a second step I click an RT link in an e-mail to
a new ticket. A new browser tab opens and I have to authenticate again.
Tested in FF and IE.
Any ideas how I can change setting so authentication is only needed once per session?
This usually happens when you have different hostnames that alias to RT so the cookies aren’t compatible.