Renaming instance when no tickets

RT Users
1

Hi all,

Still with RT 3.8.7, I updated rtname and rt organisation from
support.domain.tld to domain to match our company name.

I don’t have any tickets in the database.

But, now, RT won’t work, it fails to find the queue for the new emails I
sent :
temporary failure - RT couldn’t find the queue: English

Any idea ?

Thanks,

Guillaume Hilt

2

Still with RT 3.8.7, I updated rtname and rt organisation from
support.domain.tld to domain to match our company name.

I don’t have any tickets in the database.

But, now, RT won’t work, it fails to find the queue for the new
emails I sent :
temporary failure - RT couldn’t find the queue: English

Turn your RT logs up to debug and show the full logs.
That looks like a mail log output.

-kevin

3

My bad, I made a mistake in fetchmail conf.

Thanks for the tip.

Guillaume HiltLe 21/03/2012 01:36, Kevin Falcone a écrit :

On Tue, Mar 20, 2012 at 06:19:21PM +0100, Guillaume Hilt wrote:

Still with RT 3.8.7, I updated rtname and rt organisation from
support.domain.tld to domain to match our company name.

I don’t have any tickets in the database.

But, now, RT won’t work, it fails to find the queue for the new
emails I sent :
temporary failure - RT couldn’t find the queue: English
Turn your RT logs up to debug and show the full logs.
That looks like a mail log output.

-kevin