Removing Watcher on Queue

RT Users
1

Hi all

I’m using RT 3.8.8 on Ubuntu 9.10. and I’m having difficulties trying to
remove a
Administrative Cc: watcher I’ve added on my Queues.
I get the following when I try to remove the watcher:-

  • Could not remove that principal as a AdminCc for this queue

has anyone experienced this before? please assist

Regards

Awelani Mulovhedzi
Linux system Dynamics

0861 116 094
+2776 784 8184
awelani@lsd.co.za

2

Awelani,

What screen are you using to remove the AdminCc?

Are you in the “people” page of the ticket? Do you have “ModifyTicket”
rights to that Queue? Do you have “WatchAsAdminCc” rights to that Queue?

I need more info to really try and answer the question.

Kenn
LBNLOn Mon, Sep 20, 2010 at 5:47 AM, Awelani Mulovhedzi awelani@lsd.co.zawrote:

Hi all

I’m using RT 3.8.8 on Ubuntu 9.10. and I’m having difficulties trying to
remove a
Administrative Cc: watcher I’ve added on my Queues.
I get the following when I try to remove the watcher:-

  • Could not remove that principal as a AdminCc for this queue

has anyone experienced this before? please assist

–
Regards

Awelani Mulovhedzi
Linux system Dynamics

0861 116 094
+2776 784 8184
awelani@lsd.co.za

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Hi all

I’m using RT 3.8.8 on Ubuntu 9.10. and I’m having difficulties trying to remove a
Administrative Cc: watcher I’ve added on my Queues.
I get the following when I try to remove the watcher:-

 * Could not remove that principal as a AdminCc for this queue

has anyone experienced this before? please assist

There should be a log in your error log to correspond with this.
It contains more information.

-kevin