Hello all,
I am wondering how much of a bad thing I will be creating myself if I remove some users. I want to remove users with phpMyAdmin of people who has shown up on a ticket a couple of times on the CC lists.
The reason for removing them is because they entered them wrong and now it shows something like this…
Emailaddress ; emailaddress <== basically people using semicolon and not the coma to separate people on the CC lists. So because of that, RT added them as 1 person with that email address.
I’m using RT 3.0.11. I only want to remove users that has shown up 1-3 times on a ticket on the CC list and not requestor lists.
Jonathan Chen
IS Systems Administrator
Voice: (408) 362-4165
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