Removing quotes of previous email.& link error

I have RT 2.0.15 installed on a solaris 2.8 machine with mysql and perl. I
am having two issues.

**First is that links to a specific ticket in the rt system do not work
if a user is not logged in. IE i get an email saying here is a link to my
ticket, Click Here. If i click there I am then asked to log in. Upon
logging in I am told
"RT Error
No Ticket Specified"
However if i then go to the ticket via the go to function I can see it.
or if i follow the link after i have just logged in it also works.

I have the same issue with bookmarked searches. the bookmark doesn't 

work unless I am already logged into the rt system.

**Second we have a mail list which we want rt to manage. the mail list
is very high volume and many emails have lots of pervious emails quoted in
them. Is there a way to have rt filter these quoted emails out?

Thanks
John

<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”

**First is that links to a specific ticket in the rt system do not work
if a user is not logged in. IE i get an email saying here is a link to my
ticket, Click Here. If i click there I am then asked to log in. Upon
logging in I am told
"RT Error
No Ticket Specified"
However if i then go to the ticket via the go to function I can see it.
or if i follow the link after i have just logged in it also works.

I have the same issue with bookmarked searches. the bookmark doesn’t
work unless I am already logged into the rt system.

We’ve gotten around that issue by modifying the cookie that gets set to
persist beyond the current browser session.

**Second we have a mail list which we want rt to manage. the mail list
is very high volume and many emails have lots of pervious emails quoted in
them. Is there a way to have rt filter these quoted emails out?

RT doesn’t manage mailing lists; you’d need a mailing list manager,
possibly in combination with procmail or your MTA’s alias feature to
ensure that rt-mailgate gets the appropriate messages.

(darren)

My wife always warns me about all that cholesterol in the French fries
I eat. I just laugh at her, though, because I know with all the salt I
put on them, my blood pressure is high enough to push through any
clogged arteries.
– Dean Anderson

**First is that links to a specific ticket in the rt system do not work
if a user is not logged in.

If you’re using FastCGI, try this patch.

— rt2-orig/bin/mason_handler.fcgi Thu Oct 3 21:12:16 2002
+++ rt2-esmith/bin/mason_handler.fcgi Thu Oct 3 22:03:44 2002
@@ -127,6 +127,15 @@

 $HTML::Mason::Commands::ContentType = 'text/html';
  • CGI::param does not include query string in POST; let’s

  • keep it all in the same place like mod_perl does.

  • This stanza is not from ApacheHandler.pm.

  • if ($cgi->request_method eq ‘POST’) {
  •    foreach my $key ( $cgi->url_param ) {
    
  •   $cgi->param($key, $cgi->url_param($key)) unless $cgi->param($key);
    
  • }
  • }

    This routine comes from ApacheHandler.pm:

    my (%args, $cookie);
    foreach my $key ( $cgi->param ) {

Cheers,

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------

Thanks for the help Rich :slight_smile:

I am using FastCGI and that hack (Below) seems to be working great.

as far as the previous emails being quoted I am just going to not include
those in any of the emails rt sends… thats what the boss said to do :slight_smile:

John

At 11:47 AM 1/7/2003, you wrote:>John Gedeon jgedeon@qualcomm.com wrote on 2003-01-07 14:38:

**First is that links to a specific ticket in the rt system do not work
if a user is not logged in.

If you’re using FastCGI, try this patch.

— rt2-orig/bin/mason_handler.fcgi Thu Oct 3 21:12:16 2002
+++ rt2-esmith/bin/mason_handler.fcgi Thu Oct 3 22:03:44 2002
@@ -127,6 +127,15 @@

 $HTML::Mason::Commands::ContentType = 'text/html';
  • CGI::param does not include query string in POST; let’s

  • keep it all in the same place like mod_perl does.

  • This stanza is not from ApacheHandler.pm.

  • if ($cgi->request_method eq ‘POST’) {
  •    foreach my $key ( $cgi->url_param ) {
    
  •       $cgi->param($key, $cgi->url_param($key)) unless $cgi->param($key);
    
  •   }
    
  • }
  • This routine comes from ApacheHandler.pm:

    my (%args, $cookie);
    foreach my $key ( $cgi->param ) {

Cheers,

-Rich


Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
rich@lafferty.ca -----------±----------------------------------------------


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<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”