Remove Ticket Number from outgoing mails

RT Users
1

Hi Users,

is it possible to remove a ticketnumber from a outgoing mail? If yes,
how can I do this from a template that sends out mails?

Thanks

Torsten

2

Ham MI-ID, Torsten Brumm wrote in Article
16426EA38D57E74CB1DE5A6AE1DB03944C5FDE@w3hamboex11.ger.win.int.kn posted
to gmane.comp.bug-tracking.request-tracker.user:

is it possible to remove a ticketnumber from a outgoing mail?

I believe doing so would reduce the number of replies getting assigned to
the correct ticket, since having the ticket number already in the subject
when replying means the user doesn’t have to do anything to the subject to
make it assign to the correct ticket.

Paul Johnson
Email and IM (XMPP & Google Talk): baloo@ursine.ca