Hello,
Is there a way to remove the right that a ticket owner assigns a ticket on creation?
The group in question has following rights so far:
- CreateTicket
- SeeCustomField
- SeeQueue
Thank you!
Best regards,
Thomas
Hello,
Is there a way to remove the right that a ticket owner assigns a ticket on creation?
The group in question has following rights so far:
Thank you!
Best regards,
Thomas
No, there is no such right.
You should modify Create ticket page to prevent user assigning. Or make a scrip wich will reassign owner to Nobody after creation
Thanks! Nice idea with the auto assignment. I think I will go with that option…
Best regards,
Thomas