Remove quotations in emails

Dear RT folks,

We use RT for tracking our support calls. We communicate with the
customer by emails that go through RT. We are having an issue because
of the email quotation system. Example:

—Ticket Created —

Hi, we have a problem with our servers. Please help

—Tech replies ----

Which server are you talking about?

Hi, we have a problem with our servers. Please help

— Customer replies----

The problem is with our web server. Can you help?On Dec 8th 2005, techie via RT wrote

Which server are you talking about?

On Dec 8th 2005, customer via RT wrote

Hi, we have a problem with our servers. Please help

— and so on …

Now RT stores each message as an added reply in the ticket
description. We end up with very long tickets that are cluttered with
indented replies.

One solution we thought about is getting rid of whatever follows the
">" sign. Where can we insert our code to make it work? Also, how can
we make sure this snippet of code does not get overwritten at the
next RT upgrade?

Thank you for the help.

Haim Dimer
Systems Administrator
Prolexic Technologies