Hi,
We are using rt361
How can I permanently delete a search from RT System’s saved searches?
This is what I am doing now:
- Start at RT at a glance
- Click on Edit for the search I want to delete
- Click on You can also edit the predefined search itself: Search ->
SearchName - Click on Delete
But the search is still there.
Am I doing something wrong?
Do I need to manually do something in the database? I can see the
entries in the Attribute table but there is no disable field. Do I just
delete the entry?
Any help would be appreciated.
Thanks
RS