Remove Auto Create User

RT Users
1

I have spent about 4 hours trying to find out how to stop the auto
creation of users. I need RT to only accept users that are specifically
created through the administration of RT by an administrator.

I have found one thread:

20create%20user;#17680 that comes close to a solid fix for this but not
quite. This is a production system so I need a solid fix. OS=RHEL3.4
RT=3.6.5

Thank you, Aaron

2

What if you remove the create ticket right from Everyone and Unprivileged?

Micah Gersten

onShore Networks

www.onshore.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Aaron Allard
Sent: Monday, February 25, 2008 4:21 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Remove Auto Create User

I have spent about 4 hours trying to find out how to stop the auto creation
of users. I need RT to only accept users that are specifically created
through the administration of RT by an administrator.

I have found one thread: HYPERLINK
"Carbon60: Cloud Consulting - Services and Solutions
reate%20user;#17680"Carbon60: Cloud Consulting - Services and Solutions
rch_string=auto%20create%20user;#17680 that comes close to a solid fix for
this but not quite. This is a production system so I need a solid fix.
OS=RHEL3.4 RT=3.6.5

Thank you, Aaron

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9:22 AM

3

Aaron,

settings in RT_SiteConfig.pm would do it:

Set($LookupSenderInExternalDatabase, 0);
Set($SenderMustExistInExternalDatabase, 0);
Set($LdapAutoCreateNonLdapUsers, 0);

I'm sure there is someone out there who knows more. Hope this helps.

Kenn
LBNLOn 2/25/2008 2:20 PM, Aaron Allard wrote:

I have spent about 4 hours trying to find out how to stop the auto
creation of users. I need RT to only accept users that are specifically
created through the administration of RT by an administrator.

I have found one thread:
Carbon60: Managed Cloud Services
that comes close to a solid fix for this but not quite. This is a
production system so I need a solid fix. OS=RHEL3.4 RT=3.6.5

Thank you, Aaron

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