Reminders not visible in My Reminders

RT Users
1

Since upgrading to RT 4.2.6 users can no longer see their reminders in the
My Reminders section of the At a Glance page. The reminder is visible on the
original ticket and has an owner and a due date. Any suggestions on how to
debug this issue further?

2

Since upgrading to RT 4.2.6 users can no longer see their reminders in the
My Reminders section of the At a Glance page. The reminder is visible on the
original ticket and has an owner and a due date. Any suggestions on how to
debug this issue further?

Do you use custom statuses in that Queue /Custom Lifecycle?

You should go to a ticket page, get the id of a reminder that is on a
ticket and look at:
That reminder record in the Tickets table.
Links records pointing to/from that reminder ticket.

-kevin