Reminders in 3.6?

RT Users
1

Hi,
I’ve just upgraded to 3.6.3 from 3.4.1. I notice the new reminders feature.

How is this supposed to work or be used?

I tried setting a reminder for 6 months to remind me to call a
customer. This then appears on the “RT at a glance” page. I assume if
I add 20 more reminders for several
months down the line then each of these will appear on this screen.

Is it possible to have them appear on the front screen only a day, or
a predefined time before the reminder date?

Thanks
Mike

2

Mike -

The query that finds reminders is located near the end of
rt3/share/html/Elements/MyReminders. You can copy that to
rt3/local/html/Elements and modify it, and I assume that with a little
bit of creative query writing you could get what you want.

Hope that helps,

  • Andrew Redman

Mike Dent wrote: